Our quality policy
- COMPLIANCE WITH REGULATIONS: We ensure full compliance with the current regulations, including the EU Regulation 2017/745 on medical devices (MDR), as well as the specifications defined by customers in the provision of services. We consistently integrate the requirements of the ISO 9001 and ISO 13485 current editions into the core of our QMS.
- SERVICE EXCELLENCE AND DEFECT PREVENTION: We are committed to providing superior quality services, placing great emphasis on service quality to meet and exceed the expectations of our customers, while focusing on defect prevention and operational excellence. We promote responsible work practices and the commitment of every employee to the quality of their work.
- FEEDBACK AND CUSTOMER SATISFACTION: We conduct periodic evaluations to measure the level of satisfaction of our customers regarding the provided services, using this information to guide our continuous improvement.
- TRAINING AND COMPETENCE: We provide continuous training to our personnel regarding QMS procedures and current regulations, strengthening the responsibility and competence of all collaborators.
PROCESS AND RISK-BASED THINKING ORIENTATION: We guide process activities through process and risk-based thinking to ensure the highest standards in the services offered. - INNOVATION AND CONTINUOUS IMPROVEMENT: We promote innovation and continuous improvement of products, processes, and the integrated QMS, systematically evaluating risks and opportunities. Proactive project management and the adoption of review methods and techniques ensure that products and processes meet quality, cost, and time requirements.
- ETHICAL, SOCIAL, AND ENVIRONMENTAL COMMITMENT: We are committed to being reliable towards the public and our business partners, adopting responsible behavior that meets ethical and social expectations in terms of environmental impact, ensuring a healthy and safe working environment for employees and collaborators, and respecting safety and environmental regulations.
- HUMAN RESOURCES VALORIZATION: We promote knowledge and motivation of all collaborators, aware that their competence is essential for the success of TPM and for the effective implementation of our quality policy.
- COMMITMENT TO ECONOMIC, ORGANIZATIONAL, STRUCTURAL, INSTRUMENTAL, AND IT RESOURCES: Through weekly meetings, we evaluate the status of resources and commit to providing the necessary resources to maintain the established quality objectives with planning and discussion with the Headquarter.
- COMMITMENT TO QUALITY POLICY COMMUNICATION: We are committed to communicating our quality policy internally and externally to ensure its adoption at all levels of the organization and to ensure transparency towards external partners.
